Using an ARLA member is a bit like booking your holiday through an ATOL travel agent i.e if it goes wrong you’ve got somewhere to turn.
Every year unlicensed agents cost UK landlord and tenants thousands of pounds and untold stress because they do not have any protective measures in place to guarantee their clients money.
Using an ARLA registered agent makes sure it will not be you losing out.
Currently there is no mandatory regulation for letting agents. ARLA membership is recognised as a commitment to high standards of practice, including client money protection and independent bank account audits.
All in all, you’re better protected if you choose a regulated ARLA member agent.
For more information click here to view the ARLA video's.
The Property Ombudsman
Since 1 October 2008, all estate agents are required to register with an Estate Agents Redress Scheme that has been approved by the Office of Fair Trading. The Property Ombudsman is one of the schemes approved by the Office of Fait Trading.
Anderson’s are members of The Property Ombudsman and subscribe to the Code of Practice for Letting Agents.
The Property Ombudsman provides a free, fair and independent service for dealing with unresolved disputes between agents who have joined the scheme and consumers who are actual or potential landlords or tenants of residential property in the UK. The Ombudsman is a member of the Ombudsman Association and follows the standards and rules of the Association. The Ombudsman is totally independent of agents and reports directly to the TPO Council which has a majority of non-industry members.